Business
Great service turns customers into raving fans
How long has it been since you were surprised by service at a shop or business?
I wonder why so many shops and businesses can’t get their head around the idea that if they offer great service, their business is likely to grow, even in these difficult financial times.
On Monday one of the gear cables on my bike had snapped inside the shifter. They don’t often break like that but when they do it’s a very tricky job to get the broken end of the cable out so that you can replace them. The break happened just before I got to work and I didn’t fancy riding all the way home in one gear.
I went down to Bikeforce South Perth in my lunch break and the owner, Nick, told me that it was going to be very difficult to get it sorted. The shop was very busy and they’ve got service work piled up for days so he could have just said that he couldn’t help at all, but Nick still took time out to get the job done. He just continued to work the broken end free, millimetre by millimetre. Eventually there was enough frayed cable to grab with needle nose pliers and Nick was able to remove the broken piece of cable. He then quickly threaded a new cable, adjusted the rear derailleur, and charged me what was an extremely fair price compared to the degree of difficulty of the job.
I couldn’t thank him enough.
It’s so refreshing to find people who are willing to go the extra mile and I must say it was nice to ride home on a fully functional bike.
When was the last time you got service that was so good you wanted to tell others about it? What is your best service story?
Book Give Away
I’ve got four books to give away to readers of RodneyOlsen.net. They’re all in brand new condition and have never been read.
So you have a great idea for a business…: Now what? by Justin Herald. So, you’ve got a great idea for a business, and you’ve plucked up the courage to take the plunge. But unless you prepare yourself properly for the journey you’re about to embark on your great idea may lead to some unpleasant surprises.
On the Side of the Angels by John Smith. Rev Dr John Smith is the founding Director of Concern Australia and the founding President of God’s Squad Christian Motorcycle Club of 34 years. An elder of the radical discipleship movement, he is a defender of the poor, an ethics consultant to corporate Australia, a prominent social commentator and a blues lover.
Alien Intrusion by Gary Bates. Are there really alien civilizations in our vast universe? In Alien Intrusion, Gary Bates gives a thorough treatment of this fascinating subject. What is behind the numerous sightings from around the world? Does the U.S. Government have evidence of alien craft? Can we hope to mkae contact in our lifetime?
Waking the Dead by John Eldridge. Eldredge, who helped to redefine the Christian men’s movement with Wild at Heart, broadens his scope to offer this more general spirituality title on being “fully alive.” Such a state of total animation is achieved only when Christians can integrate all four “streams” of their lives: discipleship, counseling, healing and warfare.
If you want one of the books all you need to do is leave a comment below this post telling me which book you’d prefer. If you’re the first to ask for that particular book it’s yours.
