McDonalds

I’m Not Lovin’ It

I know that Ronald McDonald is already making money hand over fist and that he won’t care that I’m not happy, but surely a company as big as McDonald’s should be able to perfect the simple art of listening to a customer.

I’m sure that one unhappy customer doesn’t mean much to them but is it asking too much to simply be treated with a little respect?

I decided to buy myself a coffee in the city this morning.

I walked past McDonald’s and noticed that the store was rather quiet so I popped in for a long black. I fumbled in my pocket for some change and then counted out enough for the BIG coffee into my hand. I was ready for a monumental caffeine hit and so I then stepped up to the counter, money in hand.

The young lady behind the counter smiled and asked how she could help me. I got out words to the effect of, “I’d like a ….”. That’s as far as I got before the McDonald’s worker turned and started a conversation with a fellow worker.

Really? Am I that boring? Is my order that uninteresting that you’d rather talk amongst yourselves? You didn’t even get to hear what my order was.

I’ve had bad service before but to my knowledge I’ve never disappeared half way through an order before. Well, when I say half way, I guess it was closer to a quarter of the way through the order. Could she no longer see me there? I’m a big guy. She should have been able to spot me there waiting to finish my order.

After waiting a short while for her to remember that without customers her business would cease to exist, I turned around and walked out. I’m sorry, but I refuse to be ignored. If you really need to talk to a co-worker, do it either before or after taking my order, not half way through my opening sentence.

On my way to where I was going I found another shop that sells coffee. They took my order, made my order, gave me my order. It didn’t seem to cause them much trouble. I guess in future I’ll be visiting them a whole lot more and McDonald’s a whole lot less.

Have you ever had a similar experience with bad customer service? Did you hang around or just walk off?

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Can you ‘bear’ McDonalds new advertisement?

Apr 19th, 2010

by Rodney Olsen.

4 comments

I’m lovin’ it.

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McHawaii

Nov 18th, 2008

by Rodney Olsen.

2 comments

As I mentioned last week, Saturday was McHappy Day at McDonalds stores across Australia.

It’s an annual event that raises funds for Ronald McDonald House Charities to help seriously ill children live happier, healthier lives. I spent some time helping out at Tuart Hill McDonalds.

Jill Bonanno, my regular Friday morning guest on 98.5 Sonshine FM joined me for a fun time talking to customers and raising funds. (That’s us in the photo.)

The store had a Hawaiian theme with most of the regular staff wearing Hawaiian shirts. I don’t kow why they chose that theme but it did make the day very colourful. There was also a visit from Batman and various other costumed characters.

I’m always thrilled when people get behind a worthwhile cause and so I was very pleased when the first person I asked for a donation, a young lady in her late teens, opened her purse and pulled out a fifty dollar note to contribute to the tally.

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McHappy Day 2008

Nov 14th, 2008

by Rodney Olsen.

2 comments

I’ll be putting on the apron and selling a few Big Macs tomorrow.

No, it’s not a way of supplementing my income. I won’t even be getting paid.

Saturday the 15th of November is McHappy Day, an annual event that raises funds for Ronald McDonald House Charities to help seriously ill children live happier, healthier lives.

Each year local media, sporting, political and community personalities are asked to get involved by serving behind the counter or collecting money from those in the restaurants. I’ve helped out at McHappy Day several times in the past and I’m looking forward to getting involved again.

I’m certainly no celebrity but it’s nice to be asked to help out as part of my work at 98.5 Sonshine FM.

From 10:30 to 11:30 tomorrow morning I’ll be at McDonalds in Tuart Hill on the corner of Waneroo Road and Morley Drive, so if you’re in the area please drop in and say hello. They have a great McCafe if you want to drop in for a coffee.

I’ll be teaming up with my Friday morning radio guest, Jill Bonanno, so it should be a very entertaining time to be at Maccas. I’ll post some photos here after the event.