I can’t fault their expertise, friendliness, or attention to detail but why don’t they just send Jerry straight to the counter?
If I could make the screen go all wavy right now so that you know that this is a going back in time kind of thing I would. I can’t, so you’ll just have to take my word for it that the start of this story goes back a couple of months.
When we first got our new to us – used car – a couple of months back I noticed it had a slight shudder in the steering. Soon afterwards we noticed that it was probably due to the fact that the passenger side front tyre (tire for those in the US) had a slow leak. I figure the nail in it may have had a part to play. Since we got the car I’ve been topping up the air every week or so. It was a rather slow leak.
Recently the leak got leakier. We started filling up on a daily basis. I thought enough is enough and yesterday afternoon I popped the spare on instead. Wonderful. It was a little low on air after sitting in the boot for a long while so I topped it up.
Wavy screen thing again to bring us back to the present time.
Today I noticed that it was low again. That was it. ENOUGH. I would finally take decisive action. I drove to a tyre shop – and yes we’re getting close to the Jerry bit – and wandered inside. I pressed the button and a guy came out to ask what I needed. So I told him my story and explained that I now didn’t know whether to buy one or two new tyres etc etc.
Then he said to me something like, “Hang on, I’ll get Jerry”. Then off he went and out came Jerry. That’s when I had to explain the whole thing all over again.
Jerry is obviously THE MAN and so it was only right that he heard my tales of woe but the obvious question is, if Jerry is the only guy who can deal with customers, why not just send Jerry to the counter the first time?
It’s not really just Jerry at the tyre shop I have a problem with, it’s all the Jerrys in all the shops and on all the phones across the world. How many times have you had to explain what you want two, three or four times to people on the phone before they find you the right person? How many times have you patienly explained the whole story to someone in a shop before they dash out the back to find their own Jerry?
I’m glad my tyres are now all OK – we only needed one new tyre by the way – and that the guys did such a wonderful job, but for goodness sake, next time just send me Jerry the first time.
Posted by Rodney Olsen
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