I have fond memories of watching The Two Ronnies many years ago. These days there’s only one Ronnie left … Ronnie Corbett.
Corbett is now 80 and he recently starred in a BBC programme titled The One Ronnie. The video above stars Ronnie Corbett and Harry Enfield. I hope you enjoy it.
This is a short report broadcast on Sky News looking at my recent visit to Papua New Guinea. The report was put together by Rhema Broadcasting’s Allan Lee who was part of the media team on the trip.
He prepared the report on the work of Operation Christmas Child in Papua New Guinea for Sky News Australia/New Zealand.
For those shivering on a cold Christmas Day, I thought you may like to see a little of how we celebrate in Australia.
The first video is Aussie Jingle Bells from Bucko and Champs. It’s a little closer to the truth as far as an Australian Christmas Day goes.
More great Christmas music. This time from Rolf Harris … and a little help from Status Quo guitarist Rick Parfitt.
It might be Christmas Eve 2010 where you are but here in Perth it’s well and truly Christmas Day.
I want to take this opportunity to wish you and yours a very happy day as you celebrate Christmas wherever you are in the world. Many will be experiencing a white Christmas while here in Perth, Western Australia, we have a hot summer day forecast. At 38 degrees Celsius (100 Fahrenheit) I’m glad we’ll be in air conditioning.
Remember to pace yourself throughout the day so that you don’t regret it all tomorrow and don’t forget to take time out to reflect on what Christmas is truly all about.
Glory to God in the highest, and on Earth peace, good will toward men. – Luke 2:14
We went to a Christmas Eve service at church last night and we’ll be catching up with Pauline’s side of the family for Christmas lunch.
I’d really love to hear how you’ll be celebrating. Please leave a comment or two to let me know.
How do you feel when someone gives you the benefit of the doubt?
The people at Coles Supermarket in Southern River gave me the benefit of the doubt this afternoon and it felt pretty good.
The last thing a supermarket needs in the rush two days before Christmas is to be sorting out a customer who may or may not have misplaced a bag of shopping. That’s why I think the staff at Coles Southern River deserve to be congratulated for customer service that goes above and beyond the call of duty.
The Shopping Trip
Earlier this afternoon I dropped in to Coles to pick up a few bits and pieces. When I got home I noticed that the multivitamins that I’d just purchased on a great special were nowhere to be seen. Not much of a bargain if you pay for them and then don’t get to use them. I searched the kitchen where I’d put the other shopping. I went through the boot of the car several times. Nothing.
Pauline phoned them to see if the bag of vitamins was still at the register. It wasn’t. They suggested I head back there with my receipt.
I’m sure I picked up everything at the register. I’m sure I completely emptied the shopping trolley into the boot. I’m sure I don’t have the original bag. Having said that, I might have messed up somewhere along that chain or the customer following me at the register may well have a couple of months supply of vitamins for nothing. Either way, I had no proof that I wasn’t simply trying a scam and ending up with two lots of vitamins for the price of one.
Extraordinary Customer Service
The staff at Coles were brilliant. The lady who dealt with me apologised for having to check with her supervisor before doing anything. I completely understood. She doesn’t know me from a bar of soap yet, whether she believed me or not, she chose to do what she could to make restoration for the lost bag. She came back and told me I could just go back into the shop and get the vitamins I was missing. I took them back to her and she sent me on my way with a genuine smile.
Before I left the store one of the other ladies apologised that I had to come back to the store to get it all sorted out. Amazing. As I said to her, I don’t know where along the chain the bag went missing. I only know that the items I purchased didn’t end up going home with me.
So thank you Coles for giving me the benefit of the doubt, for acting so professionally and for doing it all with a smile.
Do you have any stories of excellent customer service? I’d love to hear from you.