How long has it been since you were surprised by service at a shop or business?
I wonder why so many shops and businesses can’t get their head around the idea that if they offer great service, their business is likely to grow, even in these difficult financial times.
On Monday one of the gear cables on my bike had snapped inside the shifter. They don’t often break like that but when they do it’s a very tricky job to get the broken end of the cable out so that you can replace them. The break happened just before I got to work and I didn’t fancy riding all the way home in one gear.
I went down to Bikeforce South Perth in my lunch break and the owner, Nick, told me that it was going to be very difficult to get it sorted. The shop was very busy and they’ve got service work piled up for days so he could have just said that he couldn’t help at all, but Nick still took time out to get the job done. He just continued to work the broken end free, millimetre by millimetre. Eventually there was enough frayed cable to grab with needle nose pliers and Nick was able to remove the broken piece of cable. He then quickly threaded a new cable, adjusted the rear derailleur, and charged me what was an extremely fair price compared to the degree of difficulty of the job.
I couldn’t thank him enough.
It’s so refreshing to find people who are willing to go the extra mile and I must say it was nice to ride home on a fully functional bike.
When was the last time you got service that was so good you wanted to tell others about it? What is your best service story?
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